OHGAWD PRIVACY POLICY

Last Updated: 2 November 2026

ABOUT THIS PRIVACY POLICY

OHGAWD is a customer-facing brand operated by Storelia India.

This Privacy Policy explains how OHGAWD collects, uses, processes, stores and shares personal information when you visit or use https://ohgawd.in (“Website”), create an account, place an order, make a payment, contact us, submit content or otherwise interact with OHGAWD.

This Privacy Policy is intended to provide clear information about our privacy practices and to operate in accordance with applicable Indian privacy, consumer-protection and data-protection laws.

Nothing in this Privacy Policy is intended to remove or restrict any mandatory right or remedy available to you under applicable law.

  1. WHO OPERATES OHGAWD?

Customer-facing brand:

OHGAWD

Legal business / operator:

Storelia India

Website: www.ohgawd.in

OHGAWD is the customer-facing brand through which products are marketed and sold.

Storelia India may appear as the legal business/operator on invoices, payment records, legal documents or other transaction-related records.

  1. INFORMATION WE COLLECT

Depending on how you use the Website, OHGAWD may collect information including:

CONTACT INFORMATION

• Name.
• Email address.
• Mobile or WhatsApp number.
• Shipping address.
• Information you voluntarily provide to us.
• Other information you voluntarily provide to us.

ORDER INFORMATION

• Order number.
• Products purchased.
• Product quantities and variants.
• Order history.
• Shipping and delivery information.
• Return and exchange information.
• Refund information.
• Order status.

ACCOUNT INFORMATION

If you create an account, we may collect information required to create and manage your account, including your name, email address, mobile number and login-related information.

CUSTOMER SUPPORT INFORMATION

When you contact us, we may collect information contained in your communication, including:

• Messages.
• Order details.
• Photographs.
• Documents.
• Return or exchange information.
• Information required to resolve your request.

TECHNICAL INFORMATION

When you visit the Website, certain information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Website interactions.
• Date and time of access.
• Referral information.
• Technical and diagnostic information.

COOKIE AND USAGE INFORMATION

We may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, maintain shopping functionality and improve the customer experience.

  1. HOW WE USE YOUR INFORMATION

OHGAWD may use personal information for purposes including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Processing payments.
• Confirming payment status.
• Arranging shipping and delivery.
• Processing returns and exchanges.
• Processing refunds.
• Providing customer support.
• Responding to enquiries and complaints.
• Verifying orders where reasonably necessary.
• Preventing fraud and misuse.
• Maintaining Website security.
• Improving products, services and Website functionality.
• Understanding Website usage.
• Managing promotions and campaigns.
• Sending marketing communications where permitted by applicable law and where applicable consent or another lawful basis is required.
• Maintaining business, accounting and transaction records.
• Complying with applicable legal and regulatory requirements.
• Establishing, exercising or defending legal rights and claims.
• Other purposes reasonably connected with the purpose for which the information was collected or as otherwise permitted by applicable law.

  1. PAYMENT PROCESSING AND RAZORPAY

OHGAWD uses Razorpay and/or its applicable payment services to facilitate online payments.

Depending on the payment method and checkout flow, Razorpay may process information required to facilitate and verify your transaction.

This may include information such as:

• Name.
• Email address.
• Mobile number.
• Billing or payment-related information.
• Transaction information.
• Order information.
• Payment status.
• Payment reference or transaction identifiers.
• Device and technical information.
• Information required for fraud prevention, security or regulatory compliance.

Razorpay may process personal data and transaction-related information in accordance with its own applicable privacy notice, terms and applicable law.

OHGAWD does not collect billing addresses through its standard Website checkout. If a payment provider independently requests billing or payment-related information, that information is collected and processed by the payment provider under its own privacy policy and terms.

OHGAWD does not store complete card numbers, CVV numbers, UPI PINs, banking passwords or similar payment-instrument authentication credentials on its own systems.

We may receive and retain transaction-related information such as payment status, transaction/reference IDs and payment records that are reasonably necessary for:

• Order fulfilment.
• Payment reconciliation.
• Refund processing.
• Customer support.
• Accounting.
• Fraud prevention.
• Legal and regulatory compliance.

You should never provide your UPI PIN, OTP, card PIN, banking password or other confidential payment authentication credential to OHGAWD through email, WhatsApp or customer support.

Payment transactions may also be subject to the terms and privacy practices of Razorpay, banks, card networks, UPI providers and other applicable payment service providers.

  1. SHIPPING AND LOGISTICS

To fulfil and deliver your order, relevant information may be shared with courier companies, logistics providers, shipping aggregators and other fulfilment partners.

This may include:

• Customer name.
• Delivery address.
• Mobile number.
• Order details.
• Shipment information.
• Tracking information.

We intend to share information reasonably necessary for fulfilment, delivery and related services.

  1. CUSTOMER SUPPORT

OHGAWD may process information you provide when contacting us through email, WhatsApp or other customer-support channels.

This information may be used to:

• Respond to enquiries.
• Verify orders.
• Process returns or exchanges.
• Process refunds.
• Resolve delivery issues.
• Investigate complaints.
• Provide customer support.
• Maintain appropriate customer-service records.

Communications made through third-party platforms such as WhatsApp are also subject to those platforms’ own terms and privacy practices.

  1. MARKETING COMMUNICATIONS

Where permitted by applicable law and where applicable consent or another lawful basis is required, OHGAWD may send communications about:

• New products and drops.
• Offers and promotions.
• Collections.
• Events.
• Community activities.
• Other OHGAWD updates.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications will not prevent essential transactional or service communications, including:

• Order confirmations.
• Payment confirmations.
• Shipping updates.
• Delivery information.
• Refund notifications.
• Important account information.
• Other communications necessary to provide services requested by you.

  1. COOKIES AND SIMILAR TECHNOLOGIES

OHGAWD may use cookies and similar technologies to:

• Keep the Website functional.
• Maintain shopping-cart functionality.
• Remember preferences.
• Understand Website usage.
• Measure Website performance.
• Improve customer experience.
• Support marketing or advertising activities where applicable.

Some cookies may be placed by third-party service providers whose technologies are used on the Website.

You may be able to manage or disable cookies through your browser or device settings.

Disabling certain cookies may affect some Website functionality.

  1. ANALYTICS AND WEBSITE TECHNOLOGIES

OHGAWD may use analytics and similar technologies to understand how visitors use the Website.

This may include information about:

• Pages visited.
• Website navigation.
• Product engagement.
• Website performance.
• Technical errors.
• General usage trends.

Where third-party analytics or technology providers are used, they may process technical or usage information according to their own applicable privacy policies and terms.

  1. THIRD-PARTY SERVICE PROVIDERS

OHGAWD may use third-party service providers for services including:

• Payment processing.
• Shipping and logistics.
• Website hosting.
• Website security.
• Analytics.
• Customer support.
• Email communication.
• Marketing and advertising.
• Fraud prevention.
• Technology and Website functionality.

These providers may process personal information on our behalf or independently where applicable.

We intend to share information reasonably necessary for the relevant service or purpose.

  1. SOCIAL MEDIA, REVIEWS AND COMMUNITY CONTENT

OHGAWD may operate social-media pages, community activities, campaigns, contests and user-generated-content initiatives.

If you voluntarily submit:

• Reviews.
• Photographs.
• Comments.
• Testimonials.
• Other content.

we may process the information associated with that submission.

Where customer-submitted content is intended to be publicly displayed or used for promotional purposes, OHGAWD will obtain any permission or consent required by applicable law and the circumstances of the activity.

Please do not submit sensitive personal information or another person’s personal information without appropriate authority.

  1. FRAUD PREVENTION AND SECURITY

OHGAWD may process information to detect, investigate and prevent:

• Payment fraud.
• Fake or fraudulent orders.
• Account misuse.
• Return or refund abuse.
• Unauthorised access.
• Suspicious transactions.
• Other activity that may harm customers, OHGAWD or the Website.

We use reasonable technical, organisational and operational safeguards appropriate to the nature of the information and applicable risks.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

  1. HOW WE SHARE PERSONAL INFORMATION

OHGAWD may share personal information where reasonably necessary with:

• Razorpay and other payment service providers.
• Banks and financial institutions.
• Courier and logistics providers.
• Shipping aggregators.
• Website hosting and technology providers.
• Analytics providers.
• Customer-support providers.
• Email and communication providers.
• Marketing service providers where applicable.
• Fraud-prevention and security providers.
• Professional advisers and service providers where reasonably necessary.
• Government authorities, regulators, law-enforcement agencies or courts where required or permitted by law.
• Other parties where necessary to protect legal rights, safety, security or the integrity of the Website.

We intend to share only information reasonably necessary for the relevant purpose, subject to applicable law.

OHGAWD does not intend to sell customers’ personal information as a standalone commercial product.

  1. PAYMENT DATA AND THIRD-PARTY PROCESSING

When you use an online payment method, payment-related information may be processed directly by the relevant payment service provider.

For payments processed through Razorpay, Razorpay may collect and process customer and transaction information in accordance with its applicable privacy notice and terms.

OHGAWD may receive transaction status, payment confirmation, payment reference numbers and other information required to manage your order.

OHGAWD does not intentionally request or store confidential payment authentication information such as:

• UPI PIN.
• Card PIN.
• CVV.
• Banking password.
• OTP.

Customers should never disclose these credentials to OHGAWD personnel or customer-support representatives.

Third-party payment providers may retain information as required for their own legal, regulatory, security, fraud-prevention, accounting or operational purposes.

  1. CROSS-BORDER PROCESSING

Some technology, payment, hosting, analytics, communication or other service providers used by OHGAWD may process information from locations outside India.

Where personal information is transferred or processed across borders, OHGAWD will do so subject to applicable law and any applicable requirements or restrictions.

  1. DATA RETENTION

OHGAWD may retain personal information for as long as reasonably necessary for purposes including:

• Fulfilling orders.
• Providing customer support.
• Managing accounts.
• Processing returns and exchanges.
• Processing refunds.
• Maintaining payment and transaction records.
• Maintaining accounting and business records.
• Meeting tax, accounting and legal obligations.
• Preventing fraud and abuse.
• Resolving disputes.
• Establishing, exercising or defending legal claims.

When personal information is no longer reasonably required and there is no legal or legitimate requirement to retain it, OHGAWD may delete, anonymise or otherwise dispose of it in accordance with applicable law and business practices.

  1. YOUR PRIVACY RIGHTS

Subject to applicable law and any conditions or limitations prescribed by law, individuals may have rights relating to their personal data, including applicable rights to:

• Obtain information about personal data processed by us.
• Request correction or updating of inaccurate information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent.
• Exercise other applicable rights concerning personal-data processing.
• Raise a privacy grievance.

The scope, availability and procedure for exercising these rights may depend on applicable law and the date on which relevant legal provisions become applicable.

To submit a privacy request, contact:

support@ohgawd.in

We may need to verify your identity before processing certain requests in order to protect your personal information and account.

  1. WITHDRAWING CONSENT

Where OHGAWD processes personal information based on consent, you may withdraw that consent where permitted by applicable law.

Requests may be submitted through:

Email: support@ohgawd.in

WhatsApp: 8826173239

Where applicable, OHGAWD will provide a reasonably accessible method for withdrawing consent.

Withdrawal of consent will not affect the legality of processing carried out before withdrawal.

Withdrawal may affect our ability to provide certain services where the relevant processing is necessary for those services.

Where processing may lawfully continue without consent, OHGAWD may continue such processing to the extent permitted by applicable law.

  1. CHILDREN’S PRIVACY

The Website is intended for general consumers and is not specifically directed at children.

OHGAWD does not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the appropriate consent.

If you believe that a child has provided personal information to OHGAWD in circumstances where it should not have been collected, please contact:

support@ohgawd.in

We will assess the request and take appropriate action as required by applicable law.

  1. PROTECTING SENSITIVE INFORMATION

Customers should avoid sending sensitive personal information to OHGAWD unless specifically requested and necessary for a legitimate purpose.

Do not send:

• Passwords.
• UPI PINs.
• Banking passwords.
• OTPs.
• Complete payment-card authentication information.
• Card PINs.
• Other confidential authentication credentials.

OHGAWD will not ask customers to disclose passwords, OTPs, UPI PINs, card PINs or similar authentication credentials through customer support.

  1. DATA SECURITY INCIDENTS

OHGAWD maintains reasonable security practices appropriate to the nature of the personal information processed.

If a personal-data breach or security incident occurs, OHGAWD will take steps required under applicable law, which may include:

• Investigating the incident.
• Taking steps to contain or mitigate the incident.
• Taking reasonable steps to protect affected individuals.
• Providing notifications where legally required.
• Taking other corrective measures required by applicable law.

Where a security incident involves a third-party service provider, OHGAWD may coordinate with that provider and take appropriate steps in accordance with applicable law and contractual obligations.

  1. ACCOUNT SECURITY

If you create an OHGAWD account, you are responsible for maintaining the confidentiality of your login credentials.

Customers should:

• Use appropriate account-security practices.
• Avoid sharing login credentials.
• Log out from shared devices.
• Contact OHGAWD if unauthorised access is suspected.

OHGAWD will not ask you to disclose your password, OTP, UPI PIN, card PIN or similar confidential authentication credential through customer support.

  1. LEGAL DISCLOSURES

OHGAWD may disclose personal information where reasonably necessary to:

• Comply with applicable law.
• Respond to lawful requests from authorities.
• Comply with court orders or legal proceedings.
• Protect OHGAWD’s legal rights.
• Protect customers or other individuals from harm.
• Investigate fraud or security incidents.
• Enforce applicable terms, policies or agreements.

  1. BUSINESS TRANSFERS

If Storelia India or the OHGAWD business undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable legal requirements.

  1. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, platforms or services.

Third-party services may include payment providers, social-media platforms, logistics providers, analytics services or other external services.

OHGAWD is not responsible for the independent privacy practices, security or content of third-party websites or services operating independently from OHGAWD.

Customers should review the applicable privacy policies and terms of third-party services before providing information directly to them.

  1. PRIVACY REQUESTS AND GRIEVANCES

For privacy questions, personal-data requests or privacy-related complaints, customers may contact OHGAWD using the contact details provided in the Privacy Contact & Grievance Redressal section below.

OHGAWD will handle privacy-related requests and grievances in accordance with applicable law and its applicable grievance procedures.

OHGAWD may request reasonable information to verify the identity of the person making a request before providing access to or taking action regarding personal information.

  1. PRIVACY NOTICE FOR ORDERS

When you place an order with OHGAWD, information required to fulfil that order may be processed for purposes including:

• Order confirmation.
• Payment processing.
• Payment verification.
• Invoice and transaction records.
• Packaging and fulfilment.
• Shipping and delivery.
• Delivery communications.
• Returns and exchanges.
• Refunds.
• Customer support.
• Fraud prevention.
• Legal and accounting compliance.

Some of this processing is necessary for OHGAWD to provide the products and services requested by you.

  1. CONSENT AND LAWFUL PROCESSING

Where applicable law requires consent for a particular processing activity, OHGAWD will seek consent in the manner required by law.

Where processing is necessary for another lawful purpose, such as fulfilling an order, providing a requested service, complying with a legal obligation or protecting legal rights, processing may occur on the applicable lawful basis.

Where consent is requested, OHGAWD intends to provide information in a clear and understandable manner.

Where personal information is required to process an order or provide a requested service, refusal to provide necessary information may prevent OHGAWD from providing that service.

  1. UPDATES TO THIS PRIVACY POLICY

OHGAWD may update this Privacy Policy from time to time to reflect:

• Changes to our products or services.
• Changes to the Website or technology.
• Changes to third-party service providers.
• Changes to our data-processing practices.
• Changes in applicable law or regulatory requirements.

The “Last Updated” date at the beginning of this Policy indicates when it was most recently revised.

Where required by applicable law, OHGAWD may provide additional notice or obtain consent for material changes to processing practices.

  1. GOVERNING LAW

This Privacy Policy shall be governed by the laws of India, subject to applicable data-protection, consumer-protection and other mandatory laws.

Nothing in this Privacy Policy is intended to restrict any mandatory statutory right or remedy available to an individual under applicable law.

  1. SEVERABILITY

If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

If it cannot be made lawful, the affected provision will be severed to the extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.

  1. PRIVACY CONTACT & GRIEVANCE REDRESSAL

For privacy questions, personal-data requests or privacy-related complaints:

OHGAWD

Operated by Storelia India

Email: support@ohgawd.in

WhatsApp: 8826173239

GRIEVANCE OFFICER

Name: Ankita Singh

Designation: Grievance Officer

PRINCIPAL ADDRESS

Unit No. 8125, 8th Floor,
Gaur City Mall Office Space,
Greater Noida – 201318,
Uttar Pradesh, India

Website: www.ohgawd.in

© 2026 Storelia India. All rights reserved.