OHGAWD REFUND, RETURNS, EXCHANGES & CANCELLATION POLICY

Last Updated: 2 November 2026

This Refund, Returns, Exchanges & Cancellation Policy explains how OHGAWD handles returns, exchanges, refunds, and order cancellations when you visit https://ohgawd.in, place an order, contact us, or otherwise interact with our services.

Please read this policy carefully.

  1. RETURN AND EXCHANGE WINDOW

OHGAWD accepts eligible return and exchange requests within 5 calendar days from the date of delivery. The delivery date is counted as Day 1.

Requests submitted after this period may not be accepted for ordinary returns or exchanges, except where a remedy is required under applicable law. Customers are encouraged to inspect their orders promptly and contact us as soon as an issue is identified.

  1. HOW TO REQUEST A RETURN OR EXCHANGE

Log in to your OHGAWD account at https://ohgawd.in and navigate to My Account → Returns & Exchanges. Select the relevant order and product, choose the available request type, provide the reason and any reasonably required information or photographs, and submit the request for review.

Submitting a request does not automatically mean it has been approved.

If you cannot access the return portal or encounter a technical issue, contact support@ohgawd.in or WhatsApp 8826173239 promptly, especially if the return window is approaching.

  1. RETURN ELIGIBILITY

Products may be considered for return or exchange when the request is submitted within the applicable window, the product is eligible under this policy and applicable law, the reason is accurately described, and the product is made available for inspection or return when reasonably required.

Defective, damaged, incorrect, or materially misdescribed products will be handled in accordance with applicable consumer law.

  1. REASONS FOR RETURN OR EXCHANGE

Requests may relate to damaged or defective products, incorrect products, products materially different from their description, eligible size or colour exchanges, or another issue OHGAWD may reasonably review under this policy or applicable law.

A change-of-mind request does not automatically qualify for a refund. Eligibility depends on the product, its condition, the reason for the request, and applicable consumer rights.

  1. EXCHANGE POLICY

OHGAWD may offer an exchange for an eligible product for another available size or colour of the same product. Exchanges depend on availability, eligibility, timely submission, approval, and applicable return requirements.

An exchange is not guaranteed if the requested variation is unavailable. Unless otherwise confirmed in writing, exchanges are limited to the same product and do not automatically entitle a customer to a different product.

  1. EXCHANGE PRICE DIFFERENCES

An exchange involving a different product, price, discount, or other commercial adjustment may require separate arrangements. Contact support@ohgawd.in before proceeding if your requested exchange involves a price difference or variation not supported by the request process.

No additional payment or refund associated with a price difference will be assumed unless the applicable arrangement has been communicated and agreed.

  1. PRODUCT CONDITION AND PACKAGING

For ordinary change-of-mind returns or exchanges, customers should return products in their original condition, with original tags, accessories, packaging, and included components wherever reasonably possible.

Products should not show unnecessary wear, washing, alteration, misuse, or damage caused after delivery. Please package returned products securely.

Missing packaging, tags, or accessories will not automatically eliminate statutory rights where applicable law provides a remedy for a defective, damaged, incorrect, or materially misdescribed product.

  1. PHOTOGRAPHS AND SUPPORTING EVIDENCE

OHGAWD may request reasonable photographs or information to assess a request. The return form may require photographs. If you cannot upload them due to a technical issue, contact customer support.

An unboxing video is not mandatory as a universal condition for raising a return or consumer complaint.

OHGAWD may consider order records, photographs, courier information, communications, and other relevant evidence.

  1. DAMAGED, DEFECTIVE, INCORRECT OR MISDESCRIBED PRODUCTS

If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us as soon as reasonably possible with your order number and a description of the issue. Photographs may help us investigate.

OHGAWD will review the issue and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, exchange, refund, or another legally appropriate remedy.

  1. RETURN REQUEST REVIEW AND APPROVAL

OHGAWD reviews return and exchange requests before instructing customers to return products. We may verify order and delivery details, review the reason, request reasonably necessary information, and communicate return instructions or available resolutions.

Please wait for return instructions before sending a product back, unless otherwise directed or required by law. Requests will be assessed fairly and in accordance with applicable consumer rights.

  1. RETURN SHIPPING AND LOGISTICS

OHGAWD may arrange or communicate return shipping instructions. Logistics may involve iThink Logistics or another appropriate delivery service. Pickup availability depends on location, courier coverage, and the circumstances of the request.

For ordinary change-of-mind returns or exchanges, customers may be responsible for reasonable return shipping costs where disclosed and permitted by law. For defective, damaged, incorrect, or materially misdescribed products, shipping responsibility and remedies will be determined in accordance with applicable law.

Please obtain return instructions before dispatching a product to an address.

  1. REFUND POLICY

Refunds are subject to review and approval, except where a refund or other remedy is required by applicable law.

Refunds may be considered for approved returns where refund is the applicable resolution, orders OHGAWD cannot fulfil, cancellations where payment was collected, defective or incorrect products where refund is appropriate, or other circumstances requiring a refund under law.

  1. REFUND PROCESSING

Once approved, refunds will be processed according to the applicable payment and refund procedure.

PREPAID ORDERS

For prepaid orders, refunds will be initiated through Razorpay, using the applicable refund process associated with the original payment. The time taken for funds to appear may depend on Razorpay, the original payment method, the customer’s bank, or the relevant financial institution.

CASH ON DELIVERY (COD) ORDERS

For COD orders where payment has been collected, customers will be asked to provide the necessary refund details to enable processing of an approved refund. We may request appropriate bank account or other payment details.

Customers must ensure the information is accurate and belongs to them or is otherwise lawfully authorised for receiving the refund. Information will be handled under our Privacy Policy and used only for legitimate refund processing and related purposes.

Approved COD refunds will be processed using the refund method communicated to the customer. If payment has not been collected for a COD order, a payment refund will ordinarily not be necessary.

OHGAWD will never request passwords, OTPs, or full payment-card credentials to process a refund.

  1. REFUND TIMELINES

OHGAWD will initiate approved refunds within a reasonable period and in accordance with applicable law. The time taken for the refunded amount to reach the customer may depend on the payment gateway, bank, payment method, or financial institution.

If an approved refund has not appeared within the communicated timeframe, contact support@ohgawd.in with your order number. Any legally prescribed refund timeline will take precedence over general estimates.

  1. ORDER CANCELLATION BY THE CUSTOMER

Customers may request cancellation as soon as possible after placing an order by emailing support@ohgawd.in or WhatsApp 8826173239. Include your order number.

BEFORE DISPATCH

If the order has not been dispatched, OHGAWD will make reasonable efforts to cancel it. If payment has been collected, an approved refund will be processed using the applicable procedure.

AFTER DISPATCH

If the order has already been dispatched, cancellation may no longer be operationally possible. The customer may need to follow the applicable delivery, return, or refund procedure.

Cancellation charges will only be applied where lawfully permitted and appropriately disclosed.

  1. CANCELLATION OF RETURN OR EXCHANGE REQUESTS

Customers who wish to cancel a submitted return or exchange request should contact OHGAWD as soon as possible. If the request has progressed to collection, transit, or processing, cancellation may not be possible.

  1. ORDER CANCELLATION BY OHGAWD

OHGAWD may cancel or decline an order where reasonably necessary, including product unavailability, incorrect pricing or product information, payment failure, suspected fraud, delivery restrictions, inability to fulfil an order, or other legitimate operational or legal reasons.

If payment has been collected for an order cancelled by OHGAWD, an appropriate refund will be processed in accordance with applicable law. We will communicate relevant information using the contact details associated with the order.

  1. DELIVERY ISSUES AND FAILED DELIVERIES

Customers should provide accurate shipping information and ensure that the recipient is available to receive the order.

If an order is returned because of an incorrect address, repeated failed delivery attempts, or customer unavailability, OHGAWD may contact the customer to determine next steps.

Any shipping charges, deductions, or refund adjustments will be communicated and applied only where permitted by law. This section does not limit consumer rights relating to non-delivery or delayed delivery.

  1. RETURN INSPECTION

Returned products may be inspected to verify product identity, order details, condition, signs of use or damage, included components, and the issue described in the request.

Inspection is intended to establish the facts and determine an appropriate resolution. OHGAWD will not treat a customer as fraudulent merely because a return is requested or an issue requires investigation.

  1. FRAUD, ABUSE AND MISUSE OF THE RETURN PROCESS

OHGAWD may investigate suspected misuse, including materially inconsistent claims, evidence of deliberate product damage or substitution, false delivery or product-condition claims, duplicate refund attempts, or other objectively supported indications of fraud.

Where appropriate, OHGAWD may request information, review order and delivery records, or take lawful action. Decisions will be based on relevant facts and applicable law.

Nothing in this section limits a customer’s right to raise a genuine complaint or seek a legally available remedy.

  1. PAYMENT DISPUTES AND CHARGEBACKS

If you have a concern regarding a payment, refund, or order, please contact OHGAWD so we can attempt to resolve it promptly. Customers may also contact their payment provider or bank where appropriate.

OHGAWD may provide relevant order, payment, delivery, and communication records to a payment provider or financial institution when responding to a legitimate dispute.

  1. DISCOUNTED, PROMOTIONAL AND BUNDLE ORDERS

Products purchased using promotions, coupons, discounts, or bundles remain subject to this policy and applicable law.

Where a refund is approved, the amount may be calculated based on the actual amount paid for the affected product or order, taking into account applicable offer terms and legally permitted adjustments.

OHGAWD will not apply an adjustment that unlawfully deprives a customer of a refund or remedy required by law.

  1. CUSTOMER RESPONSIBILITIES

Customers are requested to provide accurate order and contact information, submit requests within the applicable period, describe issues truthfully, provide reasonably necessary information, follow return instructions, package products securely, provide accurate and authorised refund details, and keep relevant records.

These responsibilities do not waive statutory consumer rights.

  1. CUSTOMER INFORMATION AND PRIVACY

Information provided during returns, exchanges, cancellations, and refunds will be handled in accordance with the OHGAWD Privacy Policy.

Information may be used to verify requests, process transactions, coordinate logistics, prevent fraud, respond to complaints, and meet legal or accounting obligations.

Refund details will be used only for legitimate refund processing and related purposes. Customers should never share passwords, OTPs, or full payment-card credentials.

  1. CUSTOMER SUPPORT

For assistance with returns, exchanges, refunds, cancellations, or delivery concerns:

Email: support@ohgawd.in

WhatsApp: 8826173239

Website: https://ohgawd.in

Please provide your order number and a clear description of the issue.

  1. GRIEVANCE REDRESSAL

Grievance Officer: Ankita Singh

Designation: Grievance Officer

Email: support@ohgawd.in

WhatsApp: 8826173239

Business Address:

Unit No. 8125, 8th Floor, Gaur City Mall Office Space, Greater Noida – 201318, Uttar Pradesh, India.

Customers may contact the Grievance Officer for complaints relating to orders, returns, refunds, exchanges, cancellations, or OHGAWD services.

Complaints will be acknowledged within 48 hours and addressed within one month from receipt, subject to applicable law and any shorter legally prescribed timeline.

Please include your order number, contact details, and relevant complaint information.

  1. CONSUMER RIGHTS

This policy explains OHGAWD’s return, refund, exchange, and cancellation procedures. It does not exclude, restrict, or waive rights or remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable laws.

Where this policy conflicts with a mandatory legal requirement, the legal requirement will prevail.

  1. POLICY CHANGES

OHGAWD may update this policy to reflect changes in business operations, products, payment procedures, logistics, or applicable law.

The revised policy will be published on https://ohgawd.in with an updated revision date. The policy applicable to an order will be interpreted in accordance with applicable law and the circumstances of the transaction.

  1. CONTACT OHGAWD

OHGAWD

Operated by Storelia India

Website: https://ohgawd.in

Email: support@ohgawd.in

WhatsApp: 8826173239

Business Address:

Unit No. 8125, 8th Floor, Gaur City Mall Office Space, Greater Noida – 201318, Uttar Pradesh, India.

Grievance Officer: Ankita Singh

Designation: Grievance Officer

Email: support@ohgawd.in

Thank you for shopping with OHGAWD. We appreciate your trust and are committed to helping you with your orders and resolving genuine concerns fairly and responsibly.

© 2026 Storelia India. All rights reserved.