OHGAWD TERMS & CONDITIONS
Last Updated: 2 November 2026
ABOUT THESE TERMS
Welcome to OHGAWD.
These Terms & Conditions (“Terms”) govern your access to and use of www.ohgawd.in (“Website”) and your purchase of products from OHGAWD.
OHGAWD is a customer-facing brand operated by Storelia India.
By accessing the Website, creating an account, placing an order or otherwise using our services, you agree to these Terms, together with our Privacy Policy and Refund and Returns Policy.
If you do not agree with these Terms, please do not use the Website or place an order.
ABOUT OHGAWD
OHGAWD is an Indian apparel and lifestyle brand offering products including clothing, accessories and related merchandise through its Website.
Customer-facing brand:
OHGAWD
Legal business / operator:
Storelia India
Website: www.ohgawd.in
Storelia India may appear as the legal business/operator on invoices, payment records, legal documents or other transaction-related records.
ACCEPTANCE OF THESE TERMS
By using the Website or placing an order, you confirm that:
• You have read and understood these Terms.
• You agree to be bound by these Terms.
• You will use the Website lawfully.
• Information provided by you is accurate to the best of your knowledge.
• You will not misuse the Website, products, payment systems or customer-support processes.
If you are using the Website on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.
ELIGIBILITY
You may use the Website only where you are legally capable of entering into a binding agreement under applicable law.
If you are under the age at which you can independently enter into a contract under applicable law, you should use the Website only with appropriate involvement or supervision of a parent or legal guardian.
OHGAWD does not knowingly seek to enter into transactions that are prohibited by applicable law.
WEBSITE USE
You agree to use the Website only for lawful purposes.
You must not:
• Use the Website for unlawful or fraudulent activities.
• Attempt to gain unauthorised access to the Website or its systems.
• Interfere with Website security or functionality.
• Introduce malicious software, code or harmful material.
• Scrape, copy or reproduce Website content for unauthorised commercial purposes.
• Impersonate another person or provide misleading information.
• Abuse promotions, discounts, refunds, returns or exchange processes.
• Use the Website in a manner that may harm OHGAWD, its customers, service providers or partners.
PRODUCTS AND PRODUCT INFORMATION
OHGAWD makes reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other product information displayed on the Website are accurate.
However, minor variations may occur due to:
• Screen and device settings.
• Photography and lighting.
• Manufacturing or printing processes.
• Fabric characteristics.
• Product batches.
• Measurement tolerances.
Such reasonable variations do not automatically constitute a product defect.
Where a product has specific fit, fabric, care or measurement information, customers should review that information before placing an order.
PRODUCT AVAILABILITY
Products displayed on the Website are subject to availability.
OHGAWD may limit quantities, discontinue products, change product specifications or remove products from sale.
Where an ordered product becomes unavailable after an order is placed, OHGAWD may contact the customer and provide an appropriate remedy, which may include cancellation and refund where applicable.
PRICES, TAXES AND PRICING ERRORS
Product prices are displayed on the Website at the time of purchase.
Applicable taxes will be displayed or reflected as required by applicable law.
OHGAWD may change prices, promotions or product pricing from time to time.
A price change after an order has been successfully accepted will not ordinarily affect that completed order.
However, if a product or price is displayed due to an obvious technical, typographical or pricing error, OHGAWD may take reasonable corrective action, subject to applicable law.
Where payment has already been received for an order that OHGAWD cannot fulfil because of such an error, the applicable amount will be refunded.
ORDERS AND ORDER ACCEPTANCE
When you place an order, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation or acknowledgement.
An order confirmation does not necessarily mean that OHGAWD has accepted the order in every circumstance.
OHGAWD may cancel or decline an order where reasonably necessary, including in circumstances involving:
• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraud or misuse.
• Duplicate or unusually suspicious orders.
• Incorrect or incomplete customer information.
• Delivery restrictions.
• Violation of applicable law or these Terms.
If OHGAWD cancels an order for which payment has already been received, the applicable amount will be refunded in accordance with the applicable refund process.
PAYMENT METHODS
OHGAWD may offer payment methods including:
• UPI.
• Credit cards.
• Debit cards.
• Net banking.
• Cash on Delivery (COD), where available.
• Other payment methods displayed at checkout.
Payment availability may depend on location, order value, product eligibility, serviceability and payment-provider rules.
RAZORPAY AND PAYMENT PROCESSING
Online payments may be processed through Razorpay and its applicable payment services.
When you make an online payment, Razorpay and/or the relevant payment network, bank, card issuer, UPI provider or other payment service provider may process information required to authorise and complete the transaction.
Payment processing may be subject to the applicable terms, privacy practices, security procedures and requirements of the relevant payment service provider.
OHGAWD does not intentionally request or store your:
• UPI PIN.
• Card PIN.
• CVV.
• Banking password.
• OTP.
• Other confidential payment authentication credentials.
You must never share these credentials with OHGAWD personnel or customer-support representatives.
A payment being successfully initiated or showing as debited does not by itself guarantee that an order has been accepted if the order is subsequently found to be unavailable, fraudulent, technically invalid or otherwise unable to be fulfilled.
Where a payment has been received for an order that OHGAWD cannot fulfil, the applicable refund will be processed in accordance with the Refund and Returns Policy and applicable law.
CASH ON DELIVERY
Cash on Delivery may be available for eligible orders and serviceable locations.
OHGAWD may restrict or disable COD for certain orders, locations, products or customers where reasonably necessary to prevent fraud, abuse or operational issues.
OHGAWD currently does not charge a separate COD fee where COD is offered.
Customers placing COD orders are expected to accept delivery and pay the applicable order amount at the time of delivery.
SHIPPING AND DELIVERY
OHGAWD ships products across India through courier, logistics and shipping partners.
Delivery timelines displayed on the Website are estimates and may vary due to:
• Courier delays.
• Weather.
• Operational disruptions.
• Public holidays.
• Remote or difficult-to-service locations.
• Incorrect or incomplete delivery information.
• Events outside OHGAWD’s reasonable control.
Customers are responsible for providing accurate delivery information.
Where an order cannot be delivered because of incorrect information, repeated delivery attempts, refusal or other customer-related circumstances, applicable delivery or return-to-origin consequences may apply in accordance with the applicable policy and law.
RETURNS AND EXCHANGES
Returns and exchanges are governed by the OHGAWD Refund and Returns Policy displayed on the Website.
Unless otherwise stated for a specific product:
• The return/exchange window is 5 calendar days from delivery, with the delivery date counted as Day 1.
• Products must generally be unworn and unwashed.
• Original tags and packaging should be retained where applicable.
• Size exchanges are subject to product availability.
• Eligible size exchanges are free, subject to the applicable policy.
• Damaged, defective or incorrect products may qualify for an appropriate remedy.
Customers should review the Refund and Returns Policy before placing an order.
Nothing in these Terms limits any mandatory consumer right available under applicable law.
ORDER CANCELLATION AND REFUNDS
Orders may generally be cancelled before they are shipped, subject to the applicable cancellation process.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
Refunds are processed in accordance with the Refund and Returns Policy and applicable law.
For eligible prepaid refunds, refunds will be initiated through Razorpay using the applicable refund process associated with the original payment.
For eligible COD refunds where payment has been collected, OHGAWD may request necessary bank account or other payment details from the customer and process the approved refund using the method communicated to the customer. Customers should never provide passwords, OTPs, or full payment-card credentials.
Payment-provider and bank processing times may affect when a refund is actually credited.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, contact OHGAWD as soon as reasonably possible.
OHGAWD may request photographs, order information or other reasonable information to assess the issue.
An unboxing video may be useful and is strongly recommended for delivery-related claims, but it is not mandatory by itself.
Where a product is confirmed to be damaged, defective or incorrectly supplied, OHGAWD will provide an appropriate remedy in accordance with the applicable policy and law.
PROMOTIONS, DISCOUNTS AND OFFERS
OHGAWD may offer promotional codes, discounts, limited-time offers, campaigns or other promotional benefits.
Unless otherwise stated:
• Promotions are subject to their specific terms.
• Promotions may have eligibility requirements.
• Some products may be excluded.
• Promotional benefits may not always be combined.
• A promotion may have a defined validity period.
• OHGAWD may correct obvious errors in promotional information.
OHGAWD will not use these Terms to remove any mandatory consumer right relating to a promotion or purchase.
INTELLECTUAL PROPERTY
Unless otherwise stated, content appearing on the Website, including:
• Brand names.
• Logos.
• Product photography.
• Graphics.
• Designs.
• Text.
• Product descriptions.
• Illustrations.
• Videos.
• Website layouts.
• Original creative content.
is owned by or licensed to OHGAWD or Storelia India and is protected by applicable intellectual-property laws.
You may access and use Website content for personal, non-commercial purposes in connection with using the Website.
You must not reproduce, modify, distribute, sell, publish or commercially exploit OHGAWD’s intellectual property without appropriate permission.
USER REVIEWS AND USER-GENERATED CONTENT
Customers may have opportunities to submit reviews, photographs, comments, testimonials or other content.
You are responsible for content you submit.
You must not submit content that:
• Is unlawful.
• Is fraudulent or misleading.
• Infringes another person’s rights.
• Contains confidential information belonging to another person.
• Contains malicious software.
• Is abusive, hateful or threatening.
• Violates applicable law.
By submitting content to OHGAWD, you grant OHGAWD a non-exclusive, royalty-free permission to use, reproduce, display or distribute that content for legitimate business, customer-service, community or promotional purposes, subject to applicable law and any specific consent requirements.
OHGAWD may remove or decline to publish content that violates applicable law, these Terms or reasonable community standards.
PROHIBITED USE
You must not use the Website to:
• Commit fraud.
• Place orders using unauthorised payment methods.
• Abuse return, refund or exchange systems.
• Create accounts using false information.
• Circumvent security measures.
• Attempt to interfere with Website operation.
• Collect or misuse customer information.
• Copy OHGAWD’s content for unauthorised commercial purposes.
• Engage in activities that violate applicable law.
FRAUD, ABUSE AND SUSPICIOUS TRANSACTIONS
OHGAWD may take reasonable measures to prevent fraud, misuse and abuse.
Where reasonably necessary, OHGAWD may:
• Cancel suspicious orders.
• Request additional information or verification.
• Restrict payment methods.
• Restrict COD availability.
• Restrict or suspend accounts.
• Investigate unusual return or refund activity.
• Refuse transactions that present a reasonable fraud or security risk.
Any action taken under this section will remain subject to applicable law and mandatory consumer rights.
THIRD-PARTY SERVICES AND LINKS
The Website may use or link to third-party services, platforms and websites, including services for:
• Payments.
• Shipping.
• Analytics.
• Customer communication.
• Social media.
• Marketing.
• Website functionality.
Third-party services may have their own terms and privacy policies.
OHGAWD is not responsible for the independent policies, security or operation of third-party services to the extent they operate independently from OHGAWD.
WEBSITE AVAILABILITY AND ERRORS
OHGAWD aims to keep the Website available and functional, but uninterrupted access cannot be guaranteed.
The Website may occasionally be unavailable due to:
• Maintenance.
• Technical issues.
• Hosting problems.
• Security incidents.
• Updates.
• Network issues.
• Events outside OHGAWD’s reasonable control.
OHGAWD may correct typographical, technical, pricing or product-information errors where reasonably necessary.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
PRIVACY
Your use of the Website is also subject to the OHGAWD Privacy Policy.
The Privacy Policy explains how OHGAWD collects, uses, processes, stores and shares personal information.
The Privacy Policy also explains the role of third-party service providers, including payment service providers such as Razorpay.
By using the Website, you acknowledge that your personal information may be processed in accordance with the Privacy Policy and applicable law.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, OHGAWD will not be responsible for indirect, incidental, special or consequential losses arising from use of the Website or services where such exclusion or limitation is legally permitted.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights or remedies available under applicable law.
Where liability can legally be limited, OHGAWD’s liability will be limited to the extent permitted by applicable law and the circumstances of the relevant claim.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful use of the Website, fraud, intentional misuse, violation of these Terms or infringement of third-party rights.
This section does not apply to the extent that a claim or loss is caused by OHGAWD’s own unlawful conduct or to the extent such limitation is prohibited by applicable law.
CONSUMER RIGHTS
Nothing in these Terms is intended to take away, restrict or waive any consumer right or remedy that cannot legally be excluded or restricted.
Customers retain rights available to them under applicable Indian consumer-protection and other applicable laws.
Where there is any conflict between these Terms and a mandatory legal right, the mandatory legal requirement will prevail to the extent of the conflict.
GRIEVANCE REDRESSAL
If you have a complaint or grievance relating to an order, product, payment, service, Website experience or these Terms, please contact OHGAWD using the details provided below.
OHGAWD maintains a grievance mechanism for customer complaints in accordance with applicable law.
Where applicable, OHGAWD may provide a complaint or reference number to help track a grievance.
Grievances will be handled in accordance with applicable law and the applicable OHGAWD policies.
CHANGES TO THESE TERMS
OHGAWD may update these Terms from time to time to reflect:
• Changes to products or services.
• Changes to the Website.
• Changes in business practices.
• Changes in applicable law.
• Changes in payment, shipping or technology providers.
• Other legitimate operational requirements.
The “Last Updated” date at the beginning of these Terms indicates when they were most recently revised.
Where required by applicable law, material changes may be communicated through appropriate means.
Your continued use of the Website after an update means that the updated Terms will apply to future use, subject to applicable law.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of India.
Subject to mandatory consumer-protection and other applicable statutory rights, disputes may be subject to the jurisdiction of courts having lawful jurisdiction over the relevant matter and parties, including courts having jurisdiction in Gautam Buddh Nagar, Uttar Pradesh.
Nothing in these Terms is intended to prevent a consumer from exercising a statutory right before a competent consumer authority or forum where such right is available under applicable law.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.
If it cannot be made lawful, the affected provision will be severed to the extent necessary.
The remaining provisions will continue to operate to the extent permitted by law.
CONTACT OHGAWD
For questions, complaints, order-related issues or other customer-support matters:
OHGAWD
Operated by Storelia India
Email: support@ohgawd.in
WhatsApp: 8826173239
GRIEVANCE OFFICER
Name: Ankita Singh
Designation: Grievance Officer
PRINCIPAL ADDRESS
Unit No. 8125, 8th Floor,
Gaur City Mall Office Space,
Greater Noida – 201318,
Uttar Pradesh, India
Website: www.ohgawd.in
© 2026 Storelia India. All rights reserved.